General

Welcome to Party and Fun (“we,” “our,” or “us”), operated by Santa Is Here, LLC. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit partyandfun.com, create an account, place an order, communicate with us, use our website features, or interact with our services.

By using our website or services, you agree to the collection and use of information as described in this Privacy Policy. If you do not agree with this Privacy Policy, please do not use the website or provide personal information to us.

1. Information We Collect

We collect information needed to operate our website, process orders, provide customer support, improve our services, prevent fraud, and communicate with customers.

1.1 Information You Provide

We may collect information you provide directly, including:

• Account Information: Name, email address, username, password or authentication data, saved addresses, and account preferences.
• Order and Checkout Information: Billing details, shipping or delivery address, recipient name, phone number, email address, delivery instructions, customer notes, product selections, add-ons, custom messages, and order preferences.
• Payment Information: Payment details are processed securely by third-party payment processors such as Stripe. We do not store full credit card numbers or full payment card details on our systems.
• Custom Product Information: Text, notes, names, messages, preferences, dates, colors, themes, or other information you submit for personalized or custom products.
• Customer Support Information: Information you provide when contacting us for help, questions, refunds, order updates, or support.
• Newsletter and Marketing Information: Your name, email address, and preferences when you subscribe to newsletters, promotions, or marketing communications.
• AI Chat or Gift Assistant Information: Messages, preferences, budget ranges, occasion details, product interests, and other information submitted when using any AI-powered gift assistant, chat, or recommendation feature.

1.2 Information Collected Automatically

When you use our website, we may automatically collect certain information, including:

• IP address
• Browser type and version
• Device type and operating system
• Pages viewed and actions taken on the website
• Referring pages or links
• Approximate location based on IP address
• Session data, cart activity, and checkout activity
• Error logs, security logs, and performance data
• Cookie, pixel, and analytics information

1.3 Information from Third Parties

We may receive limited information from third-party providers that help us operate our business, including:

• Payment processors
• Shipping carriers and delivery providers
• Email or marketing platforms
• Website analytics providers
• Fraud prevention and security tools
• Customer support or communication tools

2. How We Use Your Information

We use personal information for legitimate business purposes, including to:

• Operate, maintain, and improve the website
• Create and manage user accounts
• Process orders, payments, refunds, coupons, and promotions
• Fulfill shipping, local delivery, pickup, and order tracking
• Prepare custom, personalized, or made-to-order products
• Send order confirmations, receipts, delivery updates, and customer service messages
• Respond to support requests and customer inquiries
• Send newsletters, promotions, product announcements, and seasonal offers
• Personalize product recommendations and shopping experiences
• Operate AI-powered chat, gift assistant, or recommendation tools
• Detect, investigate, and prevent fraud, abuse, unauthorized activity, or security issues
• Enforce our Terms of Use and other policies
• Comply with legal, tax, accounting, and regulatory obligations
• Analyze website performance, customer trends, and service improvements

We may also use aggregated or de-identified information for analytics, reporting, business planning, and service improvement.

3. Cookies and Tracking Technologies

We may use cookies, pixels, tags, scripts, local storage, and similar technologies to operate and improve the website.

These technologies may be used to:

• Keep users logged in
• Maintain shopping cart sessions
• Remember preferences
• Support checkout and security features
• Measure website traffic and performance
• Understand how visitors interact with the website
• Support marketing, retargeting, and promotional campaigns where applicable

You can control or disable cookies through your browser settings. However, some website features, including cart, checkout, account login, and saved preferences, may not function properly without cookies.

4. Payments and Payment Processing

Payments are processed by third-party payment processors, such as Stripe. When you make a purchase, your payment information is submitted directly to the payment processor according to their security and privacy practices.

We may receive and store limited payment-related information, such as:

• Payment status
• Transaction identifiers
• Payment processor customer ID
• Last-known payment event status
• Refund or dispute status
• Order amount, currency, and payment timestamps

We do not store full credit card numbers or full payment card details on our systems.

5. Shipping, Delivery, and Fulfillment Providers

To fulfill orders, we may share necessary information with shipping carriers, delivery providers, contractors, vendors, or fulfillment partners.

This may include:

• Customer name
• Recipient name
• Shipping or delivery address
• Phone number or email address
• Delivery instructions
• Order details needed for fulfillment
• Tracking or shipment information

For local delivery, we may also use information to confirm delivery, document delivery status, obtain signatures, take delivery photos where applicable, and resolve delivery-related issues.

6. How We Share Information

We do not sell your personal information. We may share information only as needed for the purposes described in this Privacy Policy.

6.1 Service Providers

We may share information with service providers who help us operate the website and business, including:

• Payment processors
• Shipping carriers and local delivery providers
• Hosting and infrastructure providers
• Email and newsletter platforms
• Analytics providers
• Fraud prevention and security providers
• Customer support tools
• Contractors, suppliers, or fulfillment partners

6.2 Legal, Safety, and Compliance

We may disclose information when necessary to:

• Comply with legal obligations
• Respond to lawful requests
• Protect our rights, property, customers, or business
• Prevent fraud, abuse, or security threats
• Enforce our Terms of Use or other policies
• Resolve disputes, chargebacks, or claims

6.3 Business Transfers

If Party and Fun, Santa Is Here, LLC, or related business assets are involved in a merger, acquisition, sale, reorganization, financing, or transfer, personal information may be transferred as part of that transaction.

6.4 Related Entities

Information may be shared with Santa Is Here, LLC and related internal business operations for administrative, accounting, legal, operational, or customer support purposes.

6.5 Mobile and SMS Data Sharing

• Customer data is not shared with 3rd parties for promotional or marketing purposes.
• Mobile opt-in and consent are never shared with anyone for any purpose. Any information sharing that may be mentioned elsewhere in this policy excludes mobile opt-in data.

7. Email, Newsletters, and Marketing Communications

If you subscribe to our newsletter, create an account, place an order, or opt in to marketing, we may send you promotional emails, seasonal offers, product announcements, reminders, and other marketing communications.

You may unsubscribe from marketing emails at any time by using the unsubscribe link in our emails or by contacting us. Even if you unsubscribe from marketing communications, we may still send transactional messages related to your account, orders, payments, deliveries, security, or customer service.

8. Messaging Program Terms and Conditions

• The messaging program may consist of general customer care messaging to answer questions and provide support to customers, and/or marketing messaging that include discount codes, special deals or texts promoting our products/services, depending on which programs(s) you opt in to. We will only send content you have explicitly signed up to receive via our opt-in process. Messages will be sent from (972) 729-9973.
• You can cancel the SMS service at any time. Just text 'STOP' to the phone number from which you received messages. After you send the SMS message 'STOP' to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time and we will start sending SMS messages to you again.
• If you are experiencing issues with the messaging program you can reply with the keyword HELP for more assistance, or you can get help directly at info@santaishere.com.
• Carriers are not liable for delayed or undelivered messages.
• As always, message and data rates may apply for any messages sent to you from us and to us from you. Message frequency will vary based on communication needs. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.
• If you have any questions regarding privacy, please read our privacy policy details contained in the rest of this page or contact us at info@santaishere.com.

9. AI Chat and Automated Assistance

Party and Fun may offer AI-powered chat, gift assistant, recommendation, or customer support features. If you use these features, we may collect and store your messages, preferences, product interests, occasions, budget ranges, and related conversation data to provide responses, improve recommendations, support customer service, and maintain service quality.

You should not submit sensitive personal information, payment card numbers, passwords, medical information, government identification numbers, or other highly sensitive data through chat or automated assistant features.

AI-generated recommendations may be automated and should be reviewed by you before making a purchase decision.

10. Data Retention

We retain personal information for as long as reasonably necessary to operate our business, provide services, fulfill orders, comply with legal obligations, resolve disputes, prevent fraud, enforce agreements, and maintain business records.

Retention periods may vary depending on the type of information, including:

• Account records may be retained while your account remains active
• Order records may be retained for business, tax, accounting, fraud prevention, and dispute purposes
• Support messages may be retained for customer service history
• Marketing records may be retained until you unsubscribe or request deletion, subject to legal and operational needs
• Security logs may be retained for fraud prevention, abuse detection, and website protection

You may request deletion of certain personal information, subject to legal, tax, accounting, security, and operational requirements.

11. Security

We use reasonable administrative, technical, and organizational safeguards to help protect personal information.

Security measures may include:

• SSL/TLS encryption for data in transit
• Secure payment processing through third-party payment processors
• Password hashing where account passwords are used
• Access controls and limited administrative access
• Monitoring, logging, and security review practices
• Routine updates and maintenance where applicable

No website, database, payment system, or online service can be guaranteed to be fully secure. You are responsible for keeping your account credentials, devices, and email account secure.

12. Children’s Privacy

Our website is not directed to children under thirteen (13), and we do not knowingly collect personal information from children under 13.

Users must be at least thirteen (13) years old to access or browse the website. Users must be at least eighteen (18) years old to create an account, place an order, make a purchase, or provide personal or payment information.

If we learn that we have collected personal information from a child under 13, we will take reasonable steps to delete that information.

13. Your Privacy Rights

Depending on where you live, you may have certain rights regarding your personal information, including the right to:

• Request access to personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of certain personal information
• Request a copy of your information in a portable format
• Object to or restrict certain processing activities
• Opt out of marketing communications
• Opt out of certain sharing or targeted advertising where applicable

We do not sell personal information. If required by applicable law, we will provide a way for you to exercise opt-out rights related to certain types of data sharing or targeted advertising.

To exercise privacy rights, contact us using the information in the “Contact Us” section below. We may need to verify your identity before completing certain requests.

14. State, National, and International Privacy Laws

We operate from the United States. Depending on your location, certain privacy laws may apply to your use of our website, including state privacy laws, consumer protection laws, the California Consumer Privacy Act as amended, the General Data Protection Regulation, or similar privacy frameworks.

Where applicable, we will process personal information in accordance with relevant legal requirements. Some rights may be limited based on your location, our business size, the type of information involved, and legal exceptions.

15. International Users and Data Transfers

If you access the website from outside the United States, you understand that your information may be collected, processed, and stored in the United States or other locations where our service providers operate.

Data protection laws in those locations may differ from those in your country. Where required, we will use appropriate safeguards for international data transfers.

16. Third-Party Websites and Links

Our website may contain links to third-party websites, platforms, payment processors, shipping carriers, social media pages, embedded content, or other external services.

We are not responsible for the privacy practices, content, policies, or security of third-party websites or services. We encourage you to review the privacy policies of any third-party services you use.

17. Do Not Track Signals

Some browsers may send “Do Not Track” signals. Because there is not a uniform industry standard for responding to these signals, our website may not respond to them in all cases. You can control many tracking preferences through your browser settings, cookie controls, or applicable third-party opt-out tools.

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When changes are made, we will update the effective date above.

If we make material changes that affect your rights or how we use personal information, we may provide additional notice, such as a website notice, email notice, or other reasonable communication.

Your continued use of the website after changes are posted means you accept the updated Privacy Policy.

19. Contact Us

• Party and Fun Owned by Santa Is Here, LLC
• support@partyandfun.com
• Website: [https://partyandfun.com]

20. Summary of Key Points

• We collect information needed to operate Party and Fun, process orders, fulfill delivery and shipping, provide support, and improve our services.
• We do not sell your personal information.
• Payments are processed by third-party providers such as Stripe; we do not store full payment card details.
• Shipping, delivery, and fulfillment providers may receive information needed to complete your order.
• You can unsubscribe from marketing emails at any time.
• You may request access, correction, or deletion of certain personal information, subject to legal and operational limits.